Level:

• Individual Contributor

Employment Type:

• Full-time
• Permanent
• Hybrid

Location:

• Cramlington, Northumberland

Job Function:

• Sales

Industry:

• Oil & Energy
• Industrial Air Quality

Who We Are:

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defence systems and electronics.

Our culture of continuous improvement, safety and world class operations is driven by our people-centred management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth and development, and continued happiness in being a long-term member of the AAF family. This is fuelled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Position Summary:

We are currently recruiting for a Sales Coordinator to join our existing Inside Sales Team within our Power & Industrial (P&I) division based in Cramlington, Northumberland. The successful candidate will provide “first point of contact” support to our customers; from receipt of the PO to delivery of the order, ensuring that customers’ requirements are clearly communicated throughout the order fulfilment process and maintaining regular contact with the customer up to and beyond delivery of the order.

Scope for flexible working arrangements, including working from home on occasion, is offered subject to agreement.

Position Responsibilities:

• Customer / purchase order entry on to existing ERP system.
• Timely acknowledgement of customer PO’s, providing regular updates to customers on the progress.
• Expediting sales orders through internal processes.
• Resolve issues in a timely manner so as not to impact upon customer service or product delivery.
• Work with the Territory Sales Manager to support customer needs.
• Compile quotations via CRM (Salesforce) against specific enquiries for Energy products/IAQ parts.
• Work with other team members to continually improve the process and customer satisfaction levels.
• Maintain existing customer database.
• Produce reports to include details of outstanding orders.
• Manage stock count and SIOP reviews.

Person Specification:
Education, Qualifications and Affiliations

Essential

• Minimum of 5 GCSE’s including English and Mathematics.
• Business qualification i.e., NVQ Level 2 in Business and Administration / Customer Service

Desirable

• Business qualification i.e., NVQ Level 3 in Business and Administration / Customer Service

*Completed qualifications from an accredited institution may be substituted for experience on a year for year basis.

Experience

Essential

• Demonstrable experience directly related to the duties and responsibilities specified.
• Knowledge and experience of working with ERP
• Proven experience in a sales /customer service role.
• Demonstrable ability to learn new computer systems and business processes.
• Experience dealing with suppliers and maintaining stock levels.
• Comfortable working on a number of projects simultaneously.

Desirable

• Previous experience of working in a manufacturing/engineering company.
• Knowledge and experience of working with an ERP SAP – SAP 4 Hana
• Knowledge and experience of working with a CRM (preferably Salesforce)

Licenses or Certifications

Essential

• Eligible to work in the UK.

Desirable

• Full driving license.
• Full valid passport.

Skills

Essential

• Health, safety and environmentally conscious.
• Flexible approach to working, willingness to accept changing priorities.
• An ability to work to strict deadlines while maintaining a high level of accuracy.
• Excellent attitude focused towards getting a job done quickly and to the highest possible standard.
• Good interpersonal skills.
• Excellent MS Office / ERP skills..
• Solution and targets focused.
• Ability to develop and maintain relationships.
• A problem-solving can-do attitude
• High level of English communication skills including face to face, telephone and written.
• Excellent attention to detail and ability to work in an organised manner.
• Willingness to learn.
• Continuous improvement mentality and receptive to change.

Desirable

• Multi-lingual a positive advantage. (Notably French and Spanish)
• Ability to read and understand technical drawings.

Why Work with Us?

We are committed to creating an environment where everyone feels welcome and supported. We actively encourage applications from underrepresented groups.

• We know that having a work life balance is important, so we offer our colleagues flexible working opportunities in line with the needs of their role.
• Take a break with 25 days holiday (5 weeks) + bank holidays per annum.
• Pension scheme. A fantastic way to save for your retirement and benefit from employer contributions, we match up to 7%.
• Death in service benefit which provides a lump sum payment equal to 3 times your annual salary.
• Company sick pay scheme.
• The opportunity for international travel.
• Career progression and Learning & Development, with access to our 24/7 LMS.
• Perks and savings such as online cashback, instore and online vouchers and discounts via our Perks@Work scheme.
• Employee wellbeing programme – Free advice offering financial, wellbeing and relationship support 24 hours a day 365 days a year via our on-line portal.
• Get fit and take advantage of our cycle to work scheme.
• When on site, free parking is available.
• Receive free annual flu jabs.
• Stand out with our employee recognition schemes.
• Be part of a company who cares about our communities, the environment and being a better business, and join our zero by thirty pledge.

Applications:

• This vacancy is open to internal and external applicants.
• All applications must be submitted in English.
• We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

Accommodations:

If you require any accommodations during the application or interview process, please let us know. We are happy to make adjustments to ensure an inclusive recruitment experience for all applicants.

*Please note that AAF does not accept unsolicited resumes from recruiters or employment agencies.